Cancellation Policy

All appointments will require to have a credit card on file.  Please review our cancellation policy below and contact us with any questions.

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Cancellations

Minimum 24 hour advanced notice is required when cancelling any appointment. If you are unable to give 24 hours advanced notice, you will be charged 50% of your service(s) cost. This amount will be charged using the credit card on file.

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No-Shows

No-show appointments will be charged 100% of the missed service(s) using the credit card on file.

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Refunds

We do not accept returned products.

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Groupon Policy

We are so grateful that you are giving Serene a try!  Please note that it clearly states on the Groupon that we only accept one (1) per guest per service.  For example, if you have used a Groupon for a 60 min massage, we cannot honor another Groupon for a 60 min massage.   We will honor the cash value that you paid for the Groupon towards the regular price, but we CANNOT accept for the full service.  Thank you for your understanding and attention to this matter.  If you purchase a Groupon facial package, you have 1 year from your first Serene visit to redeem the remaining facial services. 

EXPIRED GROUPON: If your Groupon has expired, we can only honor the cash value paid which can be applied to the regular price of the service.

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Groupon Cancellation

If you need to cancel your appointment for any reason and it is less than 24 hours from your scheduled time, your Groupon will be redeemed. 

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Advance Booking Policy

Please take advantage of booking your future appointments (massage, facial) before you leave to receive a discount.  BUT...if you need to change OR cancel the appointment for any reason please note you will lose the discount.  This cannot be combined with any other coupons or discounts and must be booked before you leave.

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